typical testing day

“Shirley at SAA I.T provides an excellent service. Her test report was clear and detailed. I was very impressed by the advice, solutions and instructions – I was able to apply many of the devices. However, with my work commitments I decided to hand over the website and let Shirley work her magic. In much faster time than me, Shirley designed and developed it into a professional website that will be a great asset to my business.”

Nicola, Hot Tubs In France

“What is it you actually do?”

Back in the old days, when I was a test consultant in the UK, it was probably easy to describe a normal testing day. But here in France my work has changed so much, and all for the better. Instead of working for large companies, my focus is now on helping small businesses improve their online presence. So let me try and tell you, in a few words, what a typical testing day is like.

Early start

I’m not a good sleeper. My head hits the pillow and I can be asleep in a few minutes, but it’s staying asleep that’s my problem. And I wish I could blame it on something – old age my husband says. I usually wake around 4 or 5am most days, lie there for an hour and eventually I get up, as quietly as possible. I’m so practiced at these ninja-like manoeuvres I could probably serve in the S.A.S. I slide from the bed, pick up my mobile from the bedside cabinet, nip to the loo and then glide stealthily across creaking floorboards, all by the dim light of my Fitbit.

So by the time my other half wakes up at 7am, (because I always forgot to unset the alarm) I have generally logged on to my PC, had a shot of strong black coffee and checked emails in my four personal and business mailboxes. 

Next task in my typical testing day? Social Media!

 

Being sociable

Trying to produce interesting and entertaining posts for my own business pages, as well as client ones isn’t as easy as it might sound. And when you have to publish something every day then it can be a bit daunting. However, what I generally do about once a week is spend a day researching topical and trending items, that are relevant to the business pages I manage. I post on Facebook, Instagram, LinkedIn, Twitter, Pinterest and Google My Business (GMB) for myself and some clients. Luckily, with Facebook and Instagram, posts can be scheduled in advance, which means I get them all done in a morning and only have to publish on LinkedIn and GMB daily. But usually I have already picked the images, ‘inspirational quotes’, and drafted the content at the start of the week.

French lessons

We moved to France in 2017 and I will make an effort to have a conversation in French with my friends and neighbours. Not just because it’s the right thing to do, but because I know they have led such interesting and varied lives, and I want to hear their stories. So I have 2 hours of lessons on a Monday morning – which definitely helps to exercise the brain cells. Plus there is regular homework to fit into a testing day. But I’m not complaining, I just wish I could learn quicker so I could chat with the neighbours about something other than the weather! Big shout out toLaetitia Poulter my very patient French tutor.

Blogging

As you have probably noticed, it’s been a while since I wrote my own blog, but only because I’m regularly creating blogs for my clients. Blogging can take up a lot of time, especially if the client wants a specific topic covered which requires extensive research. But I enjoy writing, and I have received some great feedback from my clients and their readers, which makes everything worthwhile. 

Great website report by Shirley. Very thorough and easy to read and implement. It was essential to have a pair of expert eyes review my website and there were quite a few quick fixes that I made after Shirley’s report. The report covered loading speed, functionality, spelling, grammar amongst many other tests

Sarah Adams – Loire Valley Llamas

Website reviews

A lot of my work comes as a result of the free business website reviews that I offer. I advertise the review service on my website and social media, and in particular, on several Facebook business groups. On average I can probably get through two website review per testing day. Anyone can ask for a review and they will receive my honest and unbiased feedback. I try not to criticise people because the majority of these business owners are individual entrepreneurs like myself, and have never built their own website before. So it’s a massive achievement for anyone to do that on top of all the other day to day business tasks, and taking care of their family.

Time for a review. Overcome your fear of criticism a testing day

Be constructive

However, there are those who seem to make it their daily mission to upset or publicly belittle others. And it was finding out how demoralised one of my clients felt when this happened to her that really brought home to me how distressing negative feedback can be. So I always word my feedback reports carefully, and I highlight the good points as well as the not so good. I also make a point of telling them that, at the end of the day, it’s only my opinion but as a visitor – and potential customer – to their website. If they don’t agree with the comments they don’t have to take any action, and I don’t get upset about it. In most instances, I’m happy to say that people do accept the feedback in the way I hope it should be taken, which is as constructive, not destructive, criticism. 

So far, I have not had a bad review, but if and when I do then I will act on their comments, and respond in a positive and professional manner (whilst silently slapping myself around the head).

Always learning

As I touched on earlier, some of my paid work comes from the free reviews. If someone has struggled to publish their website in the first place, it can be a daunting task having to make changes to fix any layout or navigation issues that I might have found. So they ask me if I can help them out. To be honest, this works well for everyone. I learn about different website design tools, apps and search engine optimisation (SEO), they get an improved site and their customers get a better user experience. It’s a win-win situation. 

Added bonus

The biggest advantage for me in doing the website reviews is that I find out about new businesses, great products and services that I might not have noticed before. And I have even bought from a few of them! Whether I buy something or not, I will always try to ‘like and share’ their business pages and posts to give them a bit of a boost. If 2020 has taught me one thing, it is to try and support small businesses as much as possible. 

Picky or perfectionist?

I have lost a client this year because they couldn’t keep up with home and business expenses during COVID-19 lockdown. I’ve heard of so many others that have closed permanently. And if it wasn’t for the fact that I can work from home, then it could easily have been me. The support of family, good friends and loyal clients has got us through this dreadful year. Yes, we have had to claim some help from the government during the worst months, but thankfully my regular client work has kept our heads above water. I have also been fortunate enough to pick up some software testing work for a large pharmaceutical company, thanks to a recommendation from an old work colleague. But testing in any shape or form makes me happy. I love finding bugs and helping to put things right. My husband says it’s because I’m picky and I have OCD, I prefer to say it’s because I’m a perfectionist. I’m still working on getting him right – but that’s another story and a different kind of testing day, and a long-term project!

I hope you have enjoyed reading my blog. If you didn’t like it please let me know. And if you did like it, then can you also let me know. 

Shirley Atkinson – SAA I.T Testing

 

Location

Shirley Atkinson

SAA IT Test Consultant

79120, Sainte Soline, France

SIRET – 835 373 515 00013

©2020 SAA-IT-Test.com

Contact

Need additional assistance? Please contact us:

saa.it.testing@gmail.com

FR: +33 (0)7 83 16 61 11

UK: +44 (0)7940 435970

Hours

Mon: 10:00 AM – 4:30 PM
Tue: 10:00 AM – 4:30 PM
Wed: 10:00 AM – 12:00 PM
Thu: 10:00 AM – 4:30 PM
Fri: 10:00 AM – 12:00 PM
Sat: Closed
Sun: Closed

Responsive Website Design - SAA IT Test Consultant

A poor customer experience will impact sales

When you first published your business website who did you ask to check it out for you? In the majority of cases, if you are a small business owner it would probably have been close friends or family. And I don’t blame you, because I did the same. But unless they have website user testing experience then their feedback is likely to have been clouded by loyalty and emotion. 

They’re your friends and if you were just starting out, they’re not going to say anything negative to dampen your enthusiasm.

Same with me – to a certain extent. As an experienced user tester I always provide honest, constructive feedback. But whether it’s as a friend or a paid test analyst, I try to do it without sounding too critical. And I don’t just give negative feedback. I always report back on the positive aspects too.

Get an unbiased view

Having a fresh and impartial pair of eyes assessing your website will find issues that could affect your customer’s experience. A poor customer experience will generate bad reviews and it will impact your sales. Outsourcing the validation of your website to an independent user testing expert will give you an unbiased, unambiguous view of your business website, its strengths and its weaknesses.

 

“According to research by McKinsey, an incredible 35 per cent of Amazon’s sales come from recommendations.

More and more e-commerce businesses, small and large, are outsourcing their user experience (UX) testing to third-party testing service providers and business website user testing is one of the services that I provide. 

Initially I will look at your website and comment on my first impressions and then I will consider the most important factors for a well-designed business website. 

  • Can I tell in a few seconds what it is your business provides?
  • Are there any customer reviews?
  • Can I find what I’m looking for quickly and easily?

I’ll check whether the site is secure, if there is a data protection policy and, if it’s a commercial site, that all your general terms and conditions of sale are prominently displayed – payment options, refunds and exchanges, cost of delivery, after-sales service, etc.

What do you want your customers to do? 

User testing helps you understand how a customer might interact with your site. It covers the main steps a customer might go through such as selecting one or more items, choosing sizes, adding them to the shopping cart and going to the payment process.

The user journeys can be different every time. If there are different paths through the process, then there will be multiple user tests. And if there is an issue at any point this will be brought to your attention in the feedback report.

A bad customer experience will result in lost sales, bad reviews and more revenue for your competitors. Is that what you want? Or would you prefer to have an increase in sales, good reviews and recommendations, and a loyal customer base that trusts you to provide a secure, reliable service? 

Find out how my user testing experience can help you improve your customer’s experience.

FIND OUT MORE

 

Location

Shirley Atkinson

SAA IT Test Consultant

79120, Sainte Soline, France

SIRET – 835 373 515 00013

©2020 SAA-IT-Test.com

Contact

Need some help? Please contact us:

saa.it.testing@gmail.com

FR: +33 (0)7 83 16 61 11

UK: +44 (0)7940 435970

Hours

Mon: 10:00 AM – 4:30 PM
Tue: 10:00 AM – 4:30 PM
Wed: 10:00 AM – 12:00 PM
Thu: 10:00 AM – 4:30 PM
Fri: 10:00 AM – 12:00 PM
Sat: Closed
Sun: Closed

 

User Testing Experience

From 1982 until 1997 I worked for the civil service in local benefit office on the North Wales coast and also on a 2 year secondment to the Regional Implementation Team based in Cardiff, for the roll out of the Income Support system.

In 1997, still working for the civil service, I took on my first testing role with DWP at their I.T. headquarters in Lancashire initially testing enhancements to the Income Support benefit system, but I also worked on the test teams for Social Fund, Jobseeker’s Allowance and Child Support. I left the civil service in 2000 and joined an I.T company in Manchester as a Test Consultant, I also worked briefly for EDS (now Hewlett Packard) and eventually set up my own Test Consultancy business in 2001.

Just a few of the companies I have worked for: 

BT – Home Office – DWP – GE – HSBC – AutoTrader – e-VMT – BJSS – IBM (Curam) – HSBC

Until we moved permanently to France in 2017 I worked across the full complement of testing phases throughout the complete end-to-end testing life-cycle including : integration, functional, non-functional, regression, performance and user testing. Now my focus is User Testing and putting my testing experience and attention to detail to good use, helping business owners create a great customer experience and improve their business online presence. 

I always ask my clients to provide feedback, because if they are not satisfied with the services I have provided then I make every possible effort to improve them.

My aim is to help you improve the quality of your customer’s experience and increase the visibility of your business by providing expert advice and offering a range of affordable solutions and services.

Feel free to read some of these reviews on my Facebook Business page, LinkedIn profile  orGoogle My Business!

TESTIMONIALS

Location

Shirley Atkinson

SAA IT Test Consultant

79120, Sainte Soline, France

SIRET – 835 373 515 00013

©2020 SAA-IT-Test.com

Contact

Need additional assistance? Please contact us:

saa.it.testing@gmail.com

FR: +33 (0)7 83 16 61 11

UK: +44 (0)7940 435970

Hours

Mon: 10:00 AM – 4:30 PM
Tue: 10:00 AM – 4:30 PM
Wed: 10:00 AM – 12:00 PM
Thu: 10:00 AM – 4:30 PM
Fri: 10:00 AM – 12:00 PM
Sat: Closed
Sun: Closed